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We help you to setup your VPN


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To set up MediaOn VPN, click on your chosen operating system or device below and follow the step by step tutorial to configure your connection.

All Tutorials

If you have questions please contact us!

Windows 8 PPTP Setup

  1. Open the Windows Search Bar by hitting the Windows key and the letter 'q'.
  2. Inside of the search box, type in 'Control Panel'. The Control Panel icon should appear to the left.
  3. Click to open the Control Panel.
  4. Open 'Network and Internet'.
  5. Open the 'Network and Sharing Center'.
  6. Choose 'Set up a new connection or network'
  7. Choose 'Connect to a workplace', and click the Next button at the bottom.
  8. If you have another connection already present, you'll be asked if you want to use a connection that you already have. Choose the radio button that says 'No, create a new connection' and click the Next button at the bottom.
  9. Choose 'Use my Internet connection (VPN)'.
  10. For Internet address, please type the server address of the server you wish to connect to.
  11. For Destination name, please choose a name that you will recognize for the connection.
  12. Do *not* put a checkmark next to 'Use a smart card'.
  13. It is optional to put a checkmark next to 'Remember my credentials' and 'Allow other people to use this connection.'
  14. Click the Create button at the bottom.
  15. The VPN connection will show in a list to the right.
  16. Right-click on the VPN connection you just made and choose 'View connection properties'.
  17. Click on the Security Tab.
  18. Under the heading 'Type of VPN:' choose 'Point to Point Tunneling Protocol (PPTP)'.
  19. On the same page, click the radio button next to 'Allow these protocols'.
  20. Place a checkmark next to 'Microsoft CHAP Version 2 (MS-CHAP v2)' if one does not already exist and make sure no other check box is selected
  21. Click on the Networking Tab.
  22. Remove checkmarks from everything except 'Internet Protocol Version 4 (TCP/IPv4)'.
  23. Click the OK button at the bottom.
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Linux PPTP Setup

  1. Point your cursor to the 'Network Manager Indicator' icon, located in the 'Notification Area' on the default desktop panel, in the upper-right corner. Click this icon, and mouse over the 'VPN Connections' item - click the 'Configure VPN...' item in the expanded menu to continue.
  2. Confirm that the 'VPN' tab is active in the current panel, and click on the 'Add' button, located at the top-right end.
  3. Fill in a descriptive title for the new connection in the 'Connection name:' field at the top, and should you wish to automatically enable this connection at login, tick the checkbox below labeled 'Connect automatically'. Under the 'General' category, fill in the 'Gateway:' field with the MediaOn VPN hostname you've selected from our list of available hosts. Below, look for the 'Optional' category, and enter your login credentials in the corresponding fields, if you prefer not to enter them manually at each login. Our authentication servers are case-sensitive, so take care when entering both your username and password. The 'NT Domain' field below should not be filled in. Next, look for the 'Advanced...' button near the bottom-right side of the panel, and click.
  4. Under the 'Security and Compression' label, tick the checkbox labeled 'Use Point-to-Point encryption (MPEE)'. Next, scroll through the frame labeled 'Authentication', and confirm that ONLY the MSCHAP and MSCHAPv2 boxes are ticked. Reference the screenshot for the correct settings. Finally, click the 'OK' button in the bottom-right corner of the panel to continue.
  5. To commit the settings, first hit the 'Save' button in the bottom-right corner of this panel. Move your cursor back to the 'Network Connections' panel that was opened earlier, and hit the 'Close' button located at the bottom-right corner to continue.
  6. Click on the 'Network Manager Indicator' icon, located in the 'Notification Area', and then navigate to the 'VPN Connections' as preformed in the first step. Now, in the expanded menu, you should see an additional item, labeled as the 'Connection name:' defined in step three. You may click this item to initialize the connection. If you declined to save your full credentials, you will soon see a dialog prompting you to enter your username and password. Remember that our authentication servers are case-sensitive, and enter your username and password to continue. Look in the upper-right corner of your screen for any error notifications that may appear as you connect. *Outline/indicate towards 'Network Manager Indicator' icon & 'MediaOn VPN (PPTP)' item.
  7. The notification shown in the screenshot is what one would see upon successfully connecting to the VPN. If any other message is shown, feel free to contact our support team for further assistance, otherwise you can now have peace of mind that your online activities are secured from prying eyes.
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Mac OS X PPTP Setup

  1. Minimize or suspend any running applications, and activate your main desktop, or 'Finder'. Locate the Apple icon in the upper-left corner of the screen, and continue to the next step.
  2. Click the Apple icon, and in the resulting context menu, locate the 'System Preferences...' item. Click the 'System Preferences...' item and move on to the next step. Alternatively, you may click the 'System Preferences...' icon in your dock to continue.
  3. Within the 'System Preferences' menu, locate the 'Internet & Wireless' category. In this category, locate the 'Network' icon, and click it to move on.
  4. Administrative privileges will be required to progress from this point forward - locate the 'Lock' icon in the lower-left corner of this panel, labeled 'Click the lock to make changes', and click to continue.
  5. When the login dialog appears, enter your username and password in the corresponding fields - if you are unable to proceed beyond this step, and you do not have access to an administrator account, you may need to contact Apple for support. Once you have entered your login details, click the 'OK' button to continue.
  6. Once you have enabled administrative privileges, the 'Lock' icon in the lower-left should now appear to be unlocked. To continue, create a new connection profile by clicking the square '+' (Plus) button just above the 'Lock' icon.
  7. When the resulting dialog appears, look for the 'Interface' drop-down box, and click. In the drop-down context menu, locate, and select the item labeled 'VPN' to continue.
  8. Once you've assigned the interface type, click the second drop-down box that appears below, labeled 'VPN Type'. As this tutorial covers the PPTP protocol, select the 'PPTP' item from the drop-down menu, and move on to the next step.
  9. Finally, enter a descriptive name in the 'Service Name' field below - this field can contain whatever descriptive title meets your needs. Click the 'Create' button to continue.
  10. Once the new connection profile is made, fill in your selected MediaOn VPN server address in the 'Server Address' field - when choosing a server to connect to, geographical location may be a concern. Please reference our server list for more details. Fill your username in the 'Account Name' field - remember that our authentication system is case-sensitive, so a single miscapitalized letter in either your username or password will cause your connection to error out. Confirm that the 'Encryption:' drop-down box is set to the default 'Automatic (128 bit or 40 bit)' setting. Finally, locate the 'Authentication Settings...' button, and click to move on.
  11. In the resulting dialog, enter your MediaOn VPN password in the 'Password' field. As before, this field is case-sensitive, so double-check against the confirmation email we sent you at sign-up. Click the 'OK' button to continue.
  12. When you return to the previous menu, locate the 'Advanced...' button in the lower-right corner, next to the question mark icon. Click the 'Advanced...' button to continue.
  13. In the 'Advanced' settings pane, locate the 'Session' category. Tick the third checkbox down, labeled 'Send all traffic over VPN connection', then click the 'OK' button in the lower-right corner to continue.
  14. Find and tick the 'Show VPN status in menu bar' checkbox, located to the left of the 'Advanced...' button. Once this checkbox is ticket, you may commit all configuration options by clicking the 'Apply' button in the lower-right corner of the panel.
  15. Test your newly created connection by clicking the 'Connect' button, just below the 'Authentication Settings...' button, and move on to the next step.
  16. As the session to our server opens, watch the 'Status:' indicator at the top of the pane for any error or warning messages. If you are unable to obtain the 'Status: Connected' message, first confirm that you have entered your username and password - if you are still unable to connect, feel free to contact our support team, and include any relevant status messages.
  17. Once the session has successfully connected, look for the 'Status: Connected' message with the 'Connection Time:' and 'IP Address' details below.
  18. For a quick way to access your VPN session, locate the the indicator on the top of the screen - look for the session 'Connect Time:' indicator, and click to open a context menu. From this menu, you quickly start and stop your VPN session without navigating though the 'System Preferences' menu. Click out of the context menu, close the 'System Preferences' menu, and enjoy peace of mind that your online activities aren't being monitored by prying eyes.
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Android PPTP Setup

  1. Head to your Android home screen by pressing the corresponding hard or soft-key on your phone. Your home screen or interface may look differ from the example, however the process will largely be the same. Pull up the 'Settings' menu by tapping on the app of the same name from your home screen, or App Dock. Alternatively, you may press the menu hard or soft-key on your phone, then tap the 'Settings' item.
  2. Slide through the 'Settings' menu until the 'Wireless & networks' item is visible. Once you have tapped into this menu, move on to the next step.
  3. In the 'Wireless & networks' settings menu, locate the 'VPN Settings' item - look to the screenshot for the exact placement and appearance. Move on once you have tapped this item.
  4. Under the 'VPN Settings' menu, locate the 'Add VPN' item at the top of this menu. Tap this item to continue.
  5. This tutorial details the configuration process for the PPTP protocol - to continue, select the item labeled 'Add PPTP VPN - Point-to-Point'. When the next screen appears, move on to the next step.
  6. Starting off with the 'VPN name' field, fill in a descriptive title for your new VPN connection - feel free to name it whatever you like; see the screenshot for an example. After selecting a server to connect to from our available list, tap the 'Set VPN server' item, and enter the chosen address in the dialog. Our example features an invalid hostname, just as an example - you will see an error message if you try to connect to this host. Next, tick the checkbox next to the 'Enable encryption' option, and continue on to the next step.
  7. To finalize your settings, first tap the menu hard or soft-key on your phone, and locate the 'Save' option. Tap the 'Save' option to commit your changes and move on to the next step.
  8. Once you have saved the configuration, you will be brought back to the previous 'VPN Settings' menu. Confirm that the connection is present and accounted for, and test your settings by tapping the connection name listed under the 'VPNs' category. When the login dialog pops up, move on to the next step.
  9. When the login dialog is shown, go ahead and enter your MediaOn VPN credentials. Keep in mind that our authentication servers are case-sensitive, and a single miscapitalized letter will cause your connection to error out. Enter your username in the 'Username' field, and your password in the 'Password' field. Your Android device will not store your password in memory like many other devices - this is an intended feature, designed to help keep passwords out of the hands of hackers. If you'd like your device to at least store your username, tick the checkbox labeled 'Remember username'. To continue with the connection test, tap the 'Connect' button. The current status will be indicated below the connection name - take note if any error messages appear, and contact our support team for further instructions.
  10. After the connection establishes a secure tunnel to our servers, a 'Connected' status message will be indicated under the connection name. If you'd like to check on the status of your VPN session outside of your 'Settings' app, swipe your finger in a downward motion from the top edge of your screen, pulling down the 'Notification Area'. Scroll through the 'Notification Area', looking for the icon resembling a key; look for the connection name, followed by a status message. The counter underneath the icon indicates how long the VPN session has remained open for. Close your notifications, open up your web browser or favorite app, and rest easy knowing your online activities are secure from prying eyes and hackers.
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iPhone PPTP Setup

  1. Navigate to your home screen (or whichever page contains the 'Settings' app) by closing the current app, pressing the 'Home' button near the base of the unit, or by swiping to the 'Spotlight' search, and entering 'Settings'. Launch the 'Settings' app with a single tap.
  2. Users who haven't already setup a custom network connection need to create one through the 'General' settings pane. Those who already have an existing VPN connection, select the 'Network' item from the top of the list of menu items. Once in the 'General' menu, move to the next step.
  3. Look for the 'Network' menu label, below the 'Usage' item - tap the 'Network' item to continue.
  4. On the 'Network' settings menu, create a new VPN connection by locating the 'VPN' item. This item may contain a label titled 'Not Connected'. Tap the 'VPN - Not Connected' item to continue.
  5. From the 'VPN' settings page, under the category labeled 'Choose a Configuration...', tap the item labeled 'Add VPN Configuration...'.
  6. In the 'Add Configuration' pane, look for the protocol selector tabs near the top - L2TP will be selected by default, however this tutorial deals with PPTP. Tap the 'PPTP' tab near the top of the frame and continue to the next step.
  7. The frame below the protocol tabs contains the required VPN settings - for the 'Description' field, fill in a descriptive title for your new VPN connection. For the 'Server' field below, fill in the desired host from our available list. When filling in the 'Account' and 'Password' fields, keep in mind our authentication system is case-sensitive. Even a single miscapitalized letter will cause your connection attempt to error out. Do NOT fill the 'RSA SecurID' field between the 'Account' and 'Password' fields - leave the switch *OFF*. Confirm that the 'Send All Traffic' switch is in the 'ON' position. Finally, look for the blue 'Save' button in the upper-right corner of the panel and tap to commit your settings.
  8. After saving, you will be brought back to the previous VPN connections page. To test the connection, look for the first item at the top of the category labeled 'Choose a Configuration...'. After you have selected your connection, marked with a 'check', look for the ON/OFF switch at the top of the frame - simply press the switch, changing it to the ON position to initialize the connection.
  9. Once the connection has begun, look for the new item below the ON/OFF switch with a 'Status' label. Any error or warning messages will display here; the last message before a successful connection can be seen in the example, 'Authenticating...'. If you can't seem to get beyond this point, confirm that you've entered your username and password correctly. Contact our support team for further assistance if you continue to have trouble, and provide any error or warning messages shown in the status indicator.
  10. Upon successful connection to the server, a 'Connected:' status message will be visible, with the uptime count to the right. One thing to keep in mind about VPN access on Apple mobile devices: when the device goes to the lock screen, or to sleep, the VPN session will end - this behavior is 'working as indented', a feature implemented by Apple to secure access to your saved login information. Beyond that, your iPad is now connected securely to your WiFi or mobile network, and you can have peace of mind knowing that prying eyes are not snooping on your activities.
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